Bringing efficiencies and understanding to complex problems.

Darren Wiseman, business analyst for public sector organisations.

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Case study

Paperless endowment pay-outs

Insurance sector

Before
Customers claiming their endowment money went through 14 touchpoints and waited 40 days.
What changed
I introduced a paperless process for customers to get their money from endowment products.
Result
Touchpoints
Reduced from 14 to 1
End-to-end time
Reduced from 40 days to 30 mins

How I work

  1. Understand

    I talk to the people who run, use and pay for the service, and pin down what they actually need.

  2. Map and redesign

    I map how the work happens today, look at the data, and redesign the process to remove the steps that don't add value.

  3. Deliver

    I work alongside delivery teams in short, agile cycles, so changes are tested and adjusted as they're built.

I work with public sector organisations to bring efficiencies and understanding to complex problems.

Darren Wiseman smiling, wearing a dark suit, striped shirt and tie Darren WisemanBusiness analyst, Wiseman Analytics

Experience

Sectors

  • Policing and law enforcement
  • Insurance
  • Telecommunications

Skills

  • Requirements gathering
  • Process mapping and redesign
  • Data analysis
  • Stakeholder management
  • Agile delivery

Tools

  • Agile
  • Jira
  • Power BI
  • Excel
  • PowerPoint
  • Miro
  • Visio

Recommendations

From people I've worked with, as posted on LinkedIn.

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Recommendation to be added from LinkedIn.

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Recommendation to be added from LinkedIn.

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