Paperless endowment pay-outs
Insurance sector
- Before
- Customers claiming their endowment money went through 14 touchpoints and waited 40 days.
- What changed
I introduced a paperless process for customers to get their money from endowment products.
- Touchpoints
-
Reduced from
14to 1 - End-to-end time
-
Reduced from
40 daysto 30 mins